> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adoraone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Care Requests

> Track pastoral care needs — urgency, status, assignments, and links to counseling.

**Care Requests** is the intake desk for practical and pastoral needs — hospital visits, meals, counseling referrals, and crisis support — with clear status tracking from open to resolved.

<Frame>
  <img src="https://mintcdn.com/adoraplan-b5f8a5a4/oEAoIeMo_RzI8e8d/images/care-requests/care-requests.png?fit=max&auto=format&n=oEAoIeMo_RzI8e8d&q=85&s=ef1e34bc51bc0e1654b5b88b0ee4ca00" alt="Care Requests board with status tabs and request cards" width="1440" height="900" data-path="images/care-requests/care-requests.png" />
</Frame>

## Quick Start

1. Open **Care → Care Requests**.
2. Scan stat cards for open, in-progress, and resolved counts.
3. Use status tabs (**All**, **Open**, **In Progress**, **Resolved**, **Closed**) to focus the board.
4. Click **New Care Request** to log a need tied to a member.
5. Update status inline as your team responds.

***

## How-to Guide

### Request card fields

| Field       | Meaning                                              |
| ----------- | ---------------------------------------------------- |
| **Title**   | Short summary of the need                            |
| **Member**  | Who the care is for (optional for anonymous intakes) |
| **Urgency** | Low → Critical — color-coded for triage              |
| **Status**  | Open, In progress, Resolved, Closed                  |
| **Source**  | Manual entry or workflow automation                  |

Search filters across title, description, member name, and who submitted the request.

### Status workflow

<Steps>
  <Step title="Open">
    New request logged; awaiting assignment or first contact.
  </Step>

  <Step title="In progress">
    A care minister or deacon is actively helping.
  </Step>

  <Step title="Resolved">
    Need met; `resolved_at` timestamp recorded automatically.
  </Step>

  <Step title="Closed">
    Archived when no further action is required.
  </Step>
</Steps>

### Escalate to AdoraCounsel

When a need requires formal counseling, use **Create Counsel Case** on a request card. The dialog pre-fills member context so the handoff stays confidential and traceable.

<Tip>
  Active workflow banners at the top show automations listening for **care request created** — use them to notify teams or create follow-up tasks.
</Tip>

***

## Related

<CardGroup cols={2}>
  <Card title="Pastoral Notes" icon="notebook-pen" href="/en/adoracare/pastoral-notes">
    Confidential notes separate from operational care tickets.
  </Card>

  <Card title="Prayer Dashboard" icon="hand-heart" href="/en/adoracare/prayer-dashboard">
    Spiritual support alongside practical care.
  </Card>

  <Card title="Members" icon="users" href="/en/adoracare/members">
    Member profiles show linked care activity.
  </Card>
</CardGroup>