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Care Requests is the intake desk for practical and pastoral needs — hospital visits, meals, counseling referrals, and crisis support — with clear status tracking from open to resolved.
Care Requests board with status tabs and request cards

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Quick Start

  1. Open Care → Care Requests.
  2. Scan stat cards for open, in-progress, and resolved counts.
  3. Use status tabs (All, Open, In Progress, Resolved, Closed) to focus the board.
  4. Click New Care Request to log a need tied to a member.
  5. Update status inline as your team responds.

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How-to Guide

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Request card fields

Search filters across title, description, member name, and who submitted the request.

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Status workflow

1

Open

New request logged; awaiting assignment or first contact.
2

In progress

A care minister or deacon is actively helping.
3

Resolved

Need met; resolved_at timestamp recorded automatically.
4

Closed

Archived when no further action is required.

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Escalate to AdoraCounsel

When a need requires formal counseling, use Create Counsel Case on a request card. The dialog pre-fills member context so the handoff stays confidential and traceable.
Active workflow banners at the top show automations listening for care request created — use them to notify teams or create follow-up tasks.

Pastoral Notes

Confidential notes separate from operational care tickets.

Prayer Dashboard

Spiritual support alongside practical care.

Members

Member profiles show linked care activity.